AUTHOR: Iona Cory, Jeane Christabel, Daniel Karim
PUBLISHED IN: Volume 5 Issue 2
KEYWORDS: Job Design, Workforce Planning, Campus Cafeteria, Human Capital Management, Service Efficiency, Role Effectiveness.
ABSTRACT
This study investigates the effectiveness of job design and workforce planning in a campus-based foodservice unit through a qualitative case study approach. Using observations, the research identifies critical operational inefficiencies stemming from understaffed kitchen roles, unclear task delegation, and inadequate coordination among service personnel. Drawing on established theories in human capital management, the study analyzes how these gaps in manpower planning and job clarity directly contribute to service delays and reduced customer satisfaction. Empirical findings are aligned with prior studies on university cafeterias, affirming that service quality and role effectiveness are essential to operational performance. The study proposes the concept of responsive job design as a theoretical refinement, emphasizing the need for adaptive staffing and dynamic task structuring in high-demand service contexts. Practical recommendations include role-specific task protocols, communication tools, and performance-linked scheduling strategies to enhance service efficiency. This research offers both theoretical and actionable contributions to the management of human capital in institutional foodservice settings.
DOI: https://doi.org/10.65194/IJBI-2025-1006
