Issues and Challenges of ERP Implementation in Malaysian SMES
Abstract Enterprise Resource Planning (ERP) has been embarked in companies to integrate available data and create better solutions. Although, miscellaneous outputs worked out while system has been performing, expected benefits did not expose by high investment especially in small and medium-sized enterprises (SMEs). This empirical study analyses the significant failure factors of ERP implementation within organizational and managerial plus technological issues‟ classification through data collection which is based on a combination of questionnaire and interview method from 62 respondents in 37 SMEs who have failed ERP experience in Malaysia, however the questionnaire has been sent to more than 300 SMEs through Malaysia. The research identifies issues and challenges of ERP implementation regarding considered critical failure factors while the paper extracting those factors with a higher degree of importance for implementation in SMEs amid classification to derive success running from failure factors in further implementation.
The Effect of Service Product Innovation Management on Market Performance through Organizational Culture: In Context of Service Product Industry
This paper aims to present a conceptual model for service product innovation management in service product industry. The authors develop a conceptual model and propositions, grounded in previous studies on service product innovation management, market performance, and organizational culture. The model proposes to study the effect of service product innovation management on the level of market performance enhancement. In addition to that it also considers focusing on organizational culture that can influence the relationship between service product innovation management and market performance.This paper will facilitate the business managers to understand the perspective of service product innovation management. The proposed model is expected to offer a guideline to the service product industry and may be customized to invoke an innovation process in other service industry in different geographic locations.
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